Terms and conditions

This is a convenience translation. In case of any difference, the Slovak version applies.

Valid from 1 November 2026

These terms and conditions govern the booking and provision of swimming lessons through the KristiSwim website and the Booqme system. By booking a slot you agree to them.

1. Who provides the lessons

2. What the service is and what it costs

• Private lesson at the Petržalka swimming pool in Bratislava, duration 60 minutes: €30 per person. For two people together €40 (€20 per person).
• Group training (Pasienky pool, 25 m pool, up to 6 swimmers, one session a week for beginners, intermediate swimmers and triathlon preparation) is not open yet. Once it opens, the price will be €15 per session or a €120 season pass for 2 months. Expressing interest is non-binding.

Prices are stated in euros. The price does not include pool admission. You pay it yourself according to the pool's price list. Payment for the lesson takes place only after the lesson. I will send you the invoice by email.

3. Remote booking

You choose a slot and create the booking online in the Booqme system (booqme.app/kristiswim). The contract for the lesson is formed when the booking is confirmed in the system. You will receive a message about the confirmation. The details in the booking must match reality. You are responsible for incorrectly entered details.

Swimming lessons focus on teaching and improving technique. Please tell me before the lesson about any health limitations that could affect swimming. You take part in lessons at your own responsibility. Non-swimmers and children must always be supervised, and children under 18 may attend lessons only with the consent of a legal guardian.

4. Cancelling and rescheduling a booking

• You can cancel or reschedule the booking free of charge up to 24 hours before the lesson starts. Just write via WhatsApp, SMS or email, or do it in Booqme.
• If you cancel later, or if you don't show up to the lesson without apology, the lesson may be charged. I always try first to agree on a replacement slot.
• If I cancel the lesson (for example due to illness, a closed pool or bad conditions), I will offer you a replacement slot. If it doesn't suit you, you pay nothing.

5. Withdrawal from the contract

If you are a consumer and conclude the contract at a distance, you can generally withdraw from the contract within 14 days without giving a reason under Act No. 108/2024 Coll. on Consumer Protection. For services related to leisure activities where the contract specifies a particular date of performance (as with a booked lesson), the consumer does not have this right.

You can therefore cancel the booking according to the rules in section 4. You can withdraw from the contract by notifying me at the email [email protected] or in Booqme. If the lesson has already been paid for and was cancelled in accordance with section 4, I will refund your payment within 14 days at the latest.

6. Alternative dispute resolution

If you are not satisfied with the lesson, please write to me as soon as possible at [email protected] and we will resolve it together. If we have not resolved the dispute directly and you are not satisfied with my reply, as a consumer you can turn to an alternative dispute resolution body. For example, the competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27, email [email protected] or [email protected], www.soi.sk. You can file a proposal only after you have first contacted me with a request for remedy. The list of alternative dispute resolution bodies can be found on the European Commission website.

Supervision of compliance with consumer protection regulations is carried out by the Slovak Trade Inspection.

7. Personal data protection

You can find how I handle personal data in the privacy policy.

8. Final provisions

Matters not governed by these terms are subject to the law of the Slovak Republic. I may change the terms. The version that was in effect at the time your booking was created applies to your booking.